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1. Scope
These general terms and conditions apply to all services / deliveries from Moving Adventures Medien GmbH (subsequently: MAM) to consumers*. They apply to the entire online offering on

*A consumer is any natural person who enters into a legal transaction for a purpose that cannot be attributed to his or her commercial or freelance professional activity.

2. Contracting partner
The purchase contract is concluded with Moving Adventures Medien GmbH, managing directors: Thomas Witt, Joachim Hellinger, Thalkirchner Str. 58, 80337 Munich, Munich trade register, Registration no.: HR B 135195. German law shall apply exclusively.

3. Conclusion of contract
3.1 The representations of the products on the ticket page do not constitute a legally binding offer but rather an invitation to place an order.
3.2 By clicking the [Confirm & pay] button, you agree to a binding order of the tickets listed on the ticket page. The contract of purchase is concluded upon receipt of our confirmation email immediately after we receive your order or through a corresponding confirmation letter.

4. Shipping costs

We charge shipping costs of € 6.50 for postage and packaging for goods from the online shop (depending on size and weight, shipping costs for certain products may differ). For deliveries to other European countries and Switzerland, this differs and can be seen in the course of the ordering process.

4.2 Mail-order tickets

Mail-order tickets are only delivered within Germany. The shipping costs amount to €3,90 per ticket and are included in the ticket price. For further information on mail-order tickets please see item 9.2.

5. Delivery
5.1 The delivery is made by DHL to the delivery address provided or to a DHL Packstation.
5.2 Delivery takes place within 5 to 10 working days. If delivery times change due to availability, you will receive an information email after receipt of your order.
5.3 If you notice that the goods you ordered are incomplete, that you have ordered something else or that the information on the tickets is incorrect, please contact our service team immediately (phone: +49 (0)89-890 833 60, fax: +49 (0)89-38 39 67-40 or email: Our customer service will be available for calls from Monday to Friday between 9am and 4pm.

6. Payment
6.1 The prices listed on the product pages include the statutory value-added tax and a online handling fee of €1,50. In the case of mail-order tickets, shipping costs are already included in the price. We do not assume any liability for printing or transmission errors in the display of prices. 
6.2 Payments can be made via credit card, PayPal or Sofortüberweisung (instant bank transfer).
6.2.1 Credit cards
We accept MASTERCARD and VISA. Your credit card account is debited upon conclusion of the order. We cooperate with Sparkassen-Internetkasse and BS Card Service for the online handling of payments. Our payment software is SSL-secured and supports security programmes such as MasterCard Secure Code and Verified by Visa. We would like to point out that we do not store payment-specific data!
6.2.2 PayPal
The online payment system PayPal is available in more than 100 countries worldwide. The buyer pays for the goods with his or her personal PayPal account. This account has to be opened on beforehand. You will also find all further information on payments with PayPal there. MAM will ship the goods after receipt of information on the processed transaction from PayPal.
6.2.3 Sofortüberweisung (Germany, Austria, Switzerland, Belgium, Netherlands and United Kingdom only)
sofortü is a TÜV-certified online payment system based on the established online banking process with PIN / TAN entry for the secure and quick processing of your online purchases. Sofortüberweisung was developed by Payment Network AG and is already used for numerous online shops in Germany. Sofortü automatically files a transfer in real time for your online bank account via Payment Network AG’s protected payment form, which is not accessible to the seller. The amount due is then transferred immediately and directly to the bank account of the seller. The system accepts the same PIN and recognises your bank’s valid TANs, because you log in to your bank account with these data. For further information please visit

7. Title retention
The tickets remain the property of MAM until full payment is received.

8. Vouchers
MAM will issue vouchers for various occasions. This is a voluntary service of MAM. The vouchers expire after a certain period of time. The validity is noted on the voucher. Vouchers can be limited to certain brands, categories or campaigns. They can only be redeemed in MAM’s online shop. No cash reimbursement is possible for vouchers.

9. Conditions of use for online ticketing
9.1 Online tickets
The customer will received the online tickets ordered in the form of an email confirmation that includes a unique booking number. A print-out of the confirmation that was transmitted to the customer in electronic form can be exchanged for the corresponding number of tickets at the box office on the day of the event. With a print-out, the customer is only entitled to a one-time exchange for tickets for the particular event.
9.2 Mail-order tickets
Apart from the statutory value-added tax and other price components, the prices for mail-order tickets also include shipping costs. 
Tickets are only delivered within Germany. Delivery takes place within 5 to 10 working days.

10. Right of withdrawal
Ticket orders and tickets are not subject to the Distance Selling Act according to Sect. 312b Clause 3 No. 6 of the German Civil Code. Therefore not right of withdrawal exists.

11. Data protection
11.1 Collection, processing and utilisation of personal data
Personal data will only be collected if you provide this information on your own accord for the processing of your order or during the registration process for our newsletter. Without your separate consent, we exclusively use the data that you have provided for the purpose of fulfilling and processing your order. After complete execution of the contract and complete payment of the purchase price, your data are locked against further use and are deleted after expiration of all provisions according to tax and commerce laws, unless you have expressly given permission for continued use of your data. If you subscribe to our newsletter, we will use your email address for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.
11.2 Disclosure of personal data
Your data are forwarded to the shipping company charged with delivery, insofar as this is necessary to deliver the goods.
For the processing of payments, we transmit your payment information to the credit institution instructed with the payment or to the payment service provider selected during the order process. The customers’ personal data are collected only in accordance with the applicable legal provisions of the German Federal Data Protection Act and the German Teleservices Data Protection Act, are used only by MAM and are treated confidentially.
11.3 Right to information
In accordance with the German Federal Data Protection Act, you have a right to be provided with data we have stored relating to your person free of charge and, where applicable, a right to have these data corrected, blocked or deleted. In these cases, please contact our service team (phone: +49 (0)89-890 833 60, fax: +49 (8)9-38 39 67-40 or email: Our customer service will be available for calls from Monday to Friday between 9am and 4pm.

12. Final clause
Should one or several provisions of these general terms and conditions be ineffective, the effectiveness of the entire contract shall remain unaffected. The ineffective provision shall be replaced by the relevant legal regulation.